Student Getting Started Checklist

When can I access my course?

    1. Student population/enrollment into eCourseware courses first occurs 12:01 a.m. on the day semester classes start.
    2. Late registrants must wait 24 hours to be enrolled. If you do not have access and registered more than 1-business day prior, please contact the Help Desk at 678-8888 or submit a help request.

How do I learn eCourseware?

How do I prepare my browser?

    1. Turn off pop-up blocker software or set it to allow for https://elearn.memphis.edu.
    2. Add https://elearn.memphis.edu to trusted sites in your browser security settings.
    3. Run the Pre-Login System Check which checks browser version, settings, plug-ins and computer display settings.
    4. View a list of recommended/supported browsers and system requirements.

Where do I find additional help?

    1. Check Ask TOM for the answer to common questions.
    2. Call the Help Desk at 901-678-8888
    3. Help Request Form: for requesting assistance with login, course tools, errors, etc.

 

 
Faculty Getting Started Checklist

What Faculty Must Know
(updated August 10, 2007)

Is there a checklist I should read to get ready each semester?

Yes, the Support Portal contains links to not only a Faculty Semester Start Checklist, but also faculty learning paths, request forms, and other information that can help improve your eCourseware experience.

When can I access my course?

    1. Future live course instances are created by Banner well in advance of the respective semester. Faculty may develop content in the live course instance as soon as they see it is available in their course list.
    2. Student enrollment for courses is updated daily from Banner. Future courses will show registered students in the Classlist but these students will not have access to the live course instance until 12:01 a.m. on the day semester classes start.

How do I learn eCourseware?

    Faculty can learn by following one of the Faculty Learning Paths including logging directly into current semester courses, viewing online tutorials, downloading help documentation (PDF), or checking Ask TOM for specific answers. Additionally, the Student Interactive Tutorial which contains many examples of actions that are performed by both faculty and student users is also available.

How do I prepare my browser?

    1. Turn off pop-up blocker software or set it to allow for https://elearn.memphis.edu .
    2. Add https://elearn.memphis.edu to trusted sites in your browser security settings.
    3. Run the Pre-Login System Check which checks browser version, settings, plug-ins and computer display settings.
    4. View a list of recommended/supported browsers and system requirements.

Where do I find additional help?

  1. Look on the eCourseware Faculty Support Pagefor more information on support, training, etc..
  2. Check Ask TOM for the answer to common questions.
  3. Call the Help Desk at 901-678-8888
  4. Help Request Form: for requesting assistance with login, course tools, errors, etc.
  5. Course Request Form: for requesting assistance with development course shell requests, etc. Not for requesting live semester courses which are auto-created by Banner or combining courses (see form below).
  6. Combine Courses Request Form: for requesting that courses and/or course sections be combined by having all students enrolled/populated into one live course instance.